Founded in 2014, this company is a leading Non-Emergency Medical Transportation Service in Northeast Florida, specializing in ambulatory, wheelchair, and stretcher transport. It operates over 20 vehicles, each equipped with no-lift, ramp access, and a 7-point tie-down system for safe and proper wheelchair positioning. The company ensures secure and comfortable transportation for all patients, regardless of their mobility level.

Utilizing sophisticated technology, the company employs GPS tracking, route monitoring, auto trip updates, and Samsara and Fleetio software for fleet management. Additional features include diagnostic port monitoring, audio and video recording cameras, and smartphone-enabled dispatch software for seamless trip monitoring. The company primarily serves rehabilitation and nursing facilities, hospitals, surgical centers, insurance brokers, and private pay customers. It operates from a 3,400 sq ft facility in Northeast Florida and maintains a highly capable management team that ensures seamless day-to-day operations.

The business is bolstered by the large and fast-growing non-emergency medical transportation (NEMT) market, estimated to reach $15.6 billion by 2028 with a compound annual growth rate (CAGR) of 9.0% from 2022-2028.

INVESTMENT APPEAL

Strong Leadership & Operational Stability: The company maintains a highly capable management team that ensures the day-to-day operations even in the absence of the owner. The company’s capable and structured leadership and well-defined processes have allowed the owner to be inactive within the business for extended periods without disrupting the service, quality or operational efficiency of the company. This stability demonstrates the strength of the management team.

On-Time Scheduling: Efficient dispatch coordination allows the company to optimize routes and minimize delays, ensuring patients arrive at their destination on time. Advanced technology and dispatch software enhance scheduling precision, allowing the company to maximize efficiency and streamline trip assignments.

24/7 Availability: The company’s call center operates around the clock, allowing patients and caregivers to schedule or modify trips at any time. This 24/7 service ensures that transportation is accessible even for last minute or urgent needs. By maintaining continuous availability, the company provides flexibility and convenience to its customers.

Key Performance Indicator Tracking: The company constantly monitors KPI’s to track efficiency, safety, customer satisfaction, and overall operational performance. Key metrics are captured on a continual basis including revenue per driver, revenue per office hour, revenue per all hours, overtime percentage for drivers, and overtime percentage for all office staff. By analyzing trends, the company can quickly address areas for improvement and improved efficiency.