Operating from a highly noticeable site in Northwest Reno, this long-standing pet services operation delivers upscale care through overnight lodging, daytime supervision, and grooming programs. Its proximity to major roadways and a well-to-do residential area generates strong awareness and a reliable flow of customers from both nearby neighborhoods and travelers passing through the region.

Ownership has made substantial investments to elevate every aspect of the business. These efforts include renovating the entire property, assembling a new and capable workforce, and reshaping the brand to reflect a higher-end offering. As a result, the company has strengthened its financial performance and created systems that support larger-scale operations.

The facility accommodates both dogs and cats and is equipped with 32 individual suites, 28 additional kennels and crates, and four dedicated activity spaces designed around pet size and compatibility. Income is largely driven by overnight care at approximately 60%, with daytime services contributing about 30%, and grooming and spa-style treatments accounting for the remaining 10%.

Client engagement across multiple services has risen sharply, increasing overall customer value. Today, 57% of active customers utilize both daytime care and overnight stays, compared with just 27% one year prior. Enhanced marketing initiatives—such as upgraded exterior signage, a redesigned online presence, and cohesive staff branding—have further positioned the business as a preferred choice within the local market.

With experienced employees, structured onboarding and training, and demand exceeding available capacity in certain segments, the operation is primed for continued expansion. Future growth avenues include increasing capacity for daycare and grooming, focusing outreach on surrounding high-income areas, and introducing sought-after additions such as obedience training and pet-related retail offerings.